MTN a service Provider or what?

I am writing this letter very disappointed in your service.

In 3 days I bought data for 120 my offers 1.5 gig and it was whipped away in less that 5 hours. I then bought 0n the 28th of March 2010 2.5gig on another occasion and the time I started using the data in less than 5 minutes it said I have used up half of my data. Immediately I called the customer care number. That customer care number said it charges R2,85 per minute. I was taken to and fro marry go round tomorrow assistances only voice messages recorded we’re dealing with me until they said we are transferring you to a consultant and immediately my phone was terminated.

I really wonder what is this and what kind of service are you offering to your customers.

Yours disappointed customer