ZD
Zama D
1 reviews | Active since Nov 2017
14 Aug 2018, 16:00
MTN a ****
I am very unhappy and frustrated with MTN. I have been a loyal customer for years but cancelling my contract with them. 2 months back an MTN consultant sold me a contract and said I'll be receiving 2gb day, 2gb night and an extra 4gb day for being a loyal customer and this will be for 12 months. This didn't happen in the first month, I called MTN and was put through different people after making numerous calls, I must mention and finally I was told the issue has been resolved and I will get the extra 4gb in the next month plus the one I didn't receive the previous month. Guess what? The following month came and there is still no extra data as promised. I called MTN and was again put through to different people who are now all acting surprised. So MTN is a ****, they will sell you something and never deliver just for business. ! I'm a very unhappy customer and switching to a different Network.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
17 Aug 2018, 08:59Thank you for your post.
We sincere apologized for any inconvenience incurred.
The upgrade was done with the online sales department.
We have escalated the complaint to the supervisor of the online sales department to pull the recording . If the sales agent admitted that you should received the extra 4GB for 12 months they need to active the additional service to the system.
We are waiting on the feedback from the department.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply17 Aug 2018, 08:59
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The upgrade was done with the online sales department.
We have escalated the complaint to the supervisor of the online sales department to pull the recording . If the sales agent admitted that you should received the extra 4GB for 12 months they need to active the additional service to the system.
We are waiting on the feedback from the department.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
ZD
Zama D's updateReviewer Update
17 Aug 2018, 09:05Hi Alice
This has been going on for 2 months. The person who confirmed this last month sounded like he was reading this from the system. It gets frustrating that I have to call everyday and explain the same thing to different people but get no help. I'm currently not using the data provided this month because i have decided to cancel since I feel this was just a false sale. I was told this was escalated and resolved. Please then advise how long it'll take to resolve this issue and if I again need to follow up with MTN.
Zama
********** 735
ZD
Zama D's update17 Aug 2018, 09:05
Reviewer Update
Hi Alice
This has been going on for 2 months. The person who confirmed this last month sounded like he was reading this from the system. It gets frustrating that I have to call everyday and explain the same thing to different people but get no help. I'm currently not using the data provided this month because i have decided to cancel since I feel this was just a false sale. I was told this was escalated and resolved. Please then advise how long it'll take to resolve this issue and if I again need to follow up with MTN.
Zama
********** 735
ZD
Zama D's updateReviewer Update
22 Aug 2018, 06:21Hi
Can you please advise the status of this query.
ZD
Zama D's update22 Aug 2018, 06:21
Reviewer Update
Hi
Can you please advise the status of this query.