MTN a pure *******
<p>This company is *********** the ordinary person who is trying just to be a law abiding citizen.</p> <p>A contract was signed in Dec'15 and it was specifically stated the amount be set at zero since airtime will be loaded by myself from another account.</p> <p>In Mrch & Apr R159.01 was deducted, in May R226.35. Then came the big surprise when an amount of R1043.92 was debited. In Jul it was R1098.08 and in Aug it jumped to R1939.97.</p> <p>I went thrice to a branch in Greenacres but to no avail. No reasons could be provided for these increases and by the way who gave the bank permission to allow the deductions.</p> <p>Clearly this company is on a downward spiral because of the Nigerian debacle and we the ordinary people must now foot the bill. They are ripping us off and I want those monies return to my account. These big companies can't just get away with ******.</p>
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MTN South Africa's replyOfficial
21 Sept 2016, 10:08Good day Roger Naidoo,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the Subscriber Usage Limit (SUL) was changed via USSD to R 200 on the 2016-04-19 and then changed to R 0.00 on the 2016-07-23.
The total balance for the invoice dated 2016-05-13 to 2016-08-13 increased because of the Self Service Recurring Data bundles that were initiated by client via the USSD self-service *141. The Recurring bundles have since been cancelled. Please note that we do not credit for these data bundles as they were purchased via the Self Service USSD code.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply21 Sept 2016, 10:08
Official
Good day Roger Naidoo,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the Subscriber Usage Limit (SUL) was changed via USSD to R 200 on the 2016-04-19 and then changed to R 0.00 on the 2016-07-23.
The total balance for the invoice dated 2016-05-13 to 2016-08-13 increased because of the Self Service Recurring Data bundles that were initiated by client via the USSD self-service *141. The Recurring bundles have since been cancelled. Please note that we do not credit for these data bundles as they were purchased via the Self Service USSD code.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,