Mtn a pathetic service provider

I booked my phone in cause it had a software problem on 17/11/2014 I was quoted for the cap on the charger port though I was not happy about that cause the main problem was over looked instead there was a rush to replace the charger port cap<br> In January I paid the 838 for the quote and it was only in 29january that I received my phone but the condition was even worse than when I booked it in now its not even switching on and it charges only for about ten minutes and then goes dead again<br> So on the 30 mtn maponya mall re booked the phone but<br> to this day I still have not received my phone from mtn<br> the worst is that this phone was booked for the first time even before it was even a year old this is the third booking<br> Instead of addressing a problem of poor workmanship they gave me a new quote and a new job number when I complained and wanted an enquiry as to why the new job number I am told the phone has a charging port physical damage the pin is broken but what they failed to note is that I said its not charging but on further elaboration i said its charges for about ten min and goes dead so would it charge if the pin was broken I am taking this straight to ICASA am tired of mtn excuses