1 reviews | Active since Jun 2012
MTN a nightmare to activate Data Share
I have been trying to activate and use DataShare for 3 days now on my MTN contract. I have called MTN's customer care 3 times now over the course of 3 days and still the service has not been activated. I have been told it takes 24 hours. By now it is becoming totally unacceptable that the service is still not activated. The more I tell call centre agents that the DataShare service doesn't even allow me to enter another MTN number to share data to the more they don't listen. I am really fed up with trying to get something so basic sorted.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation Kindly be advised that data share is available to the following packages MTN PayAsYouGo, MTN Flexi, MTN Classic and My MTNChoice customers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation Kindly be advised that data share is available to the following packages MTN PayAsYouGo, MTN Flexi, MTN Classic and My MTNChoice customers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,