MTN, a nightmare

An account was falsely opened under my name using my details. I reported ***** to mtn store is wonderpark in December 2017 and submitted all requested documents. Clearly the account wasn't closed because I have been receiving calls and massages that the account is handed over to some lawyers. Now tell me, is it my fault that your staff is ***********? They cannot sort out issues like this, how disgusting. The guy who "helped" me did not even look interested in doing so. He told me "we don't deal with such issues, you are suppose to call mtn", I got confused because I was at an mtn store, was I at a wrong place? I had the same issue with Vodacom and they sorted it out within 2 weeks, now that's good service.