MB
Martin B
1 reviews | Active since Dec 2013
19 Aug 2016, 15:14
MTN a nightmare
<p>I stopped my contract at MTN for my number ********** 989 already on the 26th of January 2016. For two months they still billed me. I asked to pay me back the money. Luckily I took photos of the cancellation of the contract on the 26th of January. I had to do this all again on the 6 April 2016. Yes, I have another photo of that cancellation contract. I asked them to email MTN and cc me. I received the email which was sent to MTN. I still have that as well. On the cancellation contract the personal of Mtn at Longbeach wrote the following on the contract and I quote:” Please back track to 26/01. As this is when client initially signed a cancellation to migration form.”</p> <p>Today, 19 Augusut 2016 I received an SMS that legally threatening me to pay an amount of R653.65. After all I have done, and after all they stole my money for two months and now threatening me!</p>
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Replies (2)
MTN South Africa's replyOfficial
22 Aug 2016, 18:53Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have logged a billing query for late cancellation for the invoices dated 2016-02-20 and 2016-03-20.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply22 Aug 2016, 18:53
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have logged a billing query for late cancellation for the invoices dated 2016-02-20 and 2016-03-20.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MB
Martin B's updateReviewer Update
28 Sept 2016, 12:38Thank you, Siphumezo, for replying on 22 Aug 2016 with the intention to improving service delivery. Sorry to say, but it is now more than a month later (28 September 2016) and nobody contact me. All I received was yet another threat via Sms to pay the outstanding amount. It seems that your lovely words are without action. Please can we settle this for once and for all?
MB
Martin B's update28 Sept 2016, 12:38
Reviewer Update
Thank you, Siphumezo, for replying on 22 Aug 2016 with the intention to improving service delivery. Sorry to say, but it is now more than a month later (28 September 2016) and nobody contact me. All I received was yet another threat via Sms to pay the outstanding amount. It seems that your lovely words are without action. Please can we settle this for once and for all?