PP
Perh P
1 reviews | Active since Aug 2010
17 Jun 2015, 15:06
MTN A MICKEY MOUSE NETWORK_ DONE With them!!
MTN Is a bunch of ***en Idiots- To think i have been a Loyal Customer for over 12 Years from Contracts to prepaid services. Long story short i lost my Iphone 5 on Monday and needed to do a Sim Swap because important business and people reach me on this number _ So i buy a new SIM, Rica it and go through entire process, Try doing self service option- Not able to , Then try calling 173 again - Language changed and i couldnt understand a word the automated facility was saying, Eventually get through correct options by an interpreter and the call centre automated voice says, \We are currently busy
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MTN South Africa's replyOfficial
23 Jun 2015, 10:55Hello ICEP,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly call 173 between 06:00 am and 20:00pm to do a sim swap.
First change the language on the ivr to English and then wait for the operator, you will be able to get through.
This is what you need to have when calling for a sim swap:
1. Call with the new number.
2. New number not to be active for more than 72 hours.
3. Don't load airtime.
4. Be ricaed.
The operator will ask security questions and need to get 4 correct for them to be able to process the sim swap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly call 173 between 06:00 am and 20:00pm to do a sim swap.
First change the language on the ivr to English and then wait for the operator, you will be able to get through.
This is what you need to have when calling for a sim swap:
1. Call with the new number.
2. New number not to be active for more than 72 hours.
3. Don't load airtime.
4. Be ricaed.
The operator will ask security questions and need to get 4 correct for them to be able to process the sim swap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply23 Jun 2015, 10:55
Official
Hello ICEP,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly call 173 between 06:00 am and 20:00pm to do a sim swap.
First change the language on the ivr to English and then wait for the operator, you will be able to get through.
This is what you need to have when calling for a sim swap:
1. Call with the new number.
2. New number not to be active for more than 72 hours.
3. Don't load airtime.
4. Be ricaed.
The operator will ask security questions and need to get 4 correct for them to be able to process the sim swap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly call 173 between 06:00 am and 20:00pm to do a sim swap.
First change the language on the ivr to English and then wait for the operator, you will be able to get through.
This is what you need to have when calling for a sim swap:
1. Call with the new number.
2. New number not to be active for more than 72 hours.
3. Don't load airtime.
4. Be ricaed.
The operator will ask security questions and need to get 4 correct for them to be able to process the sim swap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***