LB
Leon B
1 reviews | Active since Apr 2015
30 Apr 2015, 14:39
MTN - a masterclass in poor customer service
I went onto an MTN MyChoice100 contract in Dec 2014: 100 min of talktime, 200 sms's and 300MB data. I have NEVER requested ANY changes to be made to this. I learnt in March after enquiring about why MTN stopped sending me my monthly tax invoices via email that MTN had overcharged me due to a discrepancy with an increased data bundle (which I had NOT requested). Since, I have dealt with the customer service dept on the phone on 3 occasions, liaised with MTN via email, visited an MTN shop, and tried resolving the problem with head office with no luck. The issue's been \escalated"for the umpteenth time"
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MTN South Africa's replyOfficial
16 May 2015, 11:15Hello LdB1977,
Thank for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Kindly be advised that there 500MB that you are provisioned with is part of the package and is zero rated and is valid for the duration contract. This is shown by the minus sign on your statements as shown below:-
RECURRING INTERNET 500MB DISCOUNT -R92.11 VAT EXCL.
Previously you had a discounted 300MB data bundle i.e. before the upgrade.
Regards,
Nomonde.
REQ:***
Thank for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Kindly be advised that there 500MB that you are provisioned with is part of the package and is zero rated and is valid for the duration contract. This is shown by the minus sign on your statements as shown below:-
RECURRING INTERNET 500MB DISCOUNT -R92.11 VAT EXCL.
Previously you had a discounted 300MB data bundle i.e. before the upgrade.
Regards,
Nomonde.
REQ:***
MTN South Africa's reply16 May 2015, 11:15
Official
Hello LdB1977,
Thank for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Kindly be advised that there 500MB that you are provisioned with is part of the package and is zero rated and is valid for the duration contract. This is shown by the minus sign on your statements as shown below:-
RECURRING INTERNET 500MB DISCOUNT -R92.11 VAT EXCL.
Previously you had a discounted 300MB data bundle i.e. before the upgrade.
Regards,
Nomonde.
REQ:***
Thank for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Kindly be advised that there 500MB that you are provisioned with is part of the package and is zero rated and is valid for the duration contract. This is shown by the minus sign on your statements as shown below:-
RECURRING INTERNET 500MB DISCOUNT -R92.11 VAT EXCL.
Previously you had a discounted 300MB data bundle i.e. before the upgrade.
Regards,
Nomonde.
REQ:***