MTN: A Joke !

Item: MTN South Africa
Rating: 1
Author: Carol D

<p> ********** Engaged 24/7</p> <p>Head Office (011) ********** : Took 5 min before a lady switchboad to answer the phone, who put down on me. How can you put an un-trained person at the most important front line to anwer the phone. What a joke, I am a potential customer but can not speak any normal human being ! / July 18, 2016/ 1:33pm</p>

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MTN South Africa's replyOfficial

19 Jul 2016, 10:19

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

Thank you for your time online.

We have escalated the complaint that the home page for https://www.mtn.co.za is not friendly for clients to use

We have escalated the request to the MTN Direct department to contact and assist you on line with product information.

We have escalated the request to the front desk supervisor to notify her of the complaint.

You may contact me on *** for any assistance needed.

Kind Regards,

Alice van der Merwe

REQ:***

Best regards,

MTN South Africa's reply19 Jul 2016, 10:19

Official