MTN a giant in the world of corporate ineptity.

Good day I am Shaun Naude and reside in Bloemfontein in the Free state province.

My complaint relates to the most pathetic and inept service that I have ever received from any company since having been an active member of the workforce in this country.

I have recently migrated my cellular phone service provider from vodacom sa to mtn sa. At first they could(would?) not get my contract migration resolved within the time they promised and I ended up with no cellular service for a whole 2 days. This however was resolved and I felt that it might be because of industry beaurocracy.

After having used their services for the first month and having very specifically stippulated a date for a debit order against my bank account I recieved no statement. I proceeded to contacting their callcenter and enquired as to why I have not received such. The operator apologized profusely and proceeded to send a statement to my cellular number.

The above statement was frought with error and the debit date was completely wrong. I again contacted their service center and updated my details as I was advised to do so. I then proceeded to schedule a debit order for the same day and for the 15th of every month thereafter for the remainder of my contract Duration. I woke up the next morning and checked my bank account and still the debit order was not processed. Again phoned the call center and they assured me that the debit order would be processed the same day. Again this did not materialise.

The next day I again phoned the call center and asked to speak to the billing department. The call center flatly refused and stated that the billing department does not speak to the public wich to me is very odd. I asked the operator for advice regarding said matter and was advised that I should cancell the debit order as their system does sometimes have problems wich is understandable. I then proceeded to cancel the debit order and immediately drove the 30 odd kilometers to a shop and paid the account in cash. I saw the matter as resolved and carried on with my daily routine.

However this was not the case as on the 20th of august my account was debited by mtn to the amount of 742.81. This had me livid as in my humble oppinion it was a illigal debit on my account and in my mind at least is a ********** action and breach of my consumer rights as the debit order was cancelled and the amount paid in cash. I again phoned the customer care center they then said that I should go to my bank and reverse the order wich I flatly refused as it was not my error and the bank would not reverse an order without mtn's concent (wich at that stage I thought their ill trained, bombastic and inept consultants would not give) I said to the consultant to reverse the order on their side and proceeded to start the 48hr wait.

After the 48 hrs the refund was not processed I again phoned them and was advised that they are awaiting my proof of payment of the cash payment wich again was odd as they had the amount reflected right in front of them but I mailed said proof and again started waiting.

On 29 August I phoned the call center again and this time it was said that I did not email them a bankstatement but I was never advised to do so. I then sent an email to mtn head office and got a sms with reference number in short order.The message stated that my query had been resolved and the payment processed. As is clearly evident this is however not the case. This morning September 2 2018 at 09:15 I again contacted the customer careline and this time was advised that the refund was logged to the wrong department and as such can not be processed! This is surely THE worst company to do business with and I would not advise any one to do business with them. It is no small wonder that they lost billions and their shares plumeted earlier in the week.

I am extremely upset with these people and want my money back. Also as a result of their unbeleivably underhanded and inept business practice I will at first oppotunity cancell my contract with them and do my utmost to not have anyone ever do business with them.