hK
herbert K
1 reviews | Active since Jan 2016
08 Jan 2016, 01:40
MTN A ***** OF A COMPANY
PLEASE, I'm experiencing serious problems with my XPERIA Z3 which we bought on the 3 August 2015 form MTN Summit Road in Sandton. The phone stopped working in September 2015. I took the phone back to MTN. The phone can not seem to connect to the NETWORK at all and it showed flight mode that needed to be turned off, and mean while flight mode was off. On taking the phone to MTN they advised me that the phone was \beyond economical repair"i asked for a reason coz there was nothing wrong with the phone"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Jan 2016, 18:36Hello hklapf,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTNSP after Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Kind Regards
Siphumezo
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTNSP after Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply10 Jan 2016, 18:36
Official
Hello hklapf,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTNSP after Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Kind Regards
Siphumezo
REQ:***
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
MTNSP after Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. This is done in accordance with procedures laid down by each manufacturer.
We would like to assure you that it is certainly not our intention to dissatisfy our customers and apologize for any inconvenience this may have caused you.
Kind Regards
Siphumezo
REQ:***