EM
Ernest M
1 reviews | Active since Sept 2015
29 Jul 2016, 09:08
MTN a *****
<p>My expired MTN cellphone contract was *****ulantly renewed and I contacted MTN about the matter. I was told to send a sworn affidact and a copy of my ID, which I did. I noticed the ***** from the debit order that went through end May 2016. I've now called the MTN contact centre approximately 5 times, yet they still carry on debiting my account for their own negligence. I've had to e-mail the very same documents twice. One agent even hung up on me pretending not to hear me. Not a single MTN employee has called me regarding the matter to apologise or even give an explanation.</p>
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Replies (3)
MTN South Africa's replyOfficial
29 Jul 2016, 15:40Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the ********** upgrade has been cancelled. We have requested assistance from the ***** department to make sure that a journal has been passed accordingly to your account.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply29 Jul 2016, 15:40
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the ********** upgrade has been cancelled. We have requested assistance from the ***** department to make sure that a journal has been passed accordingly to your account.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
EM
Ernest M's updateReviewer Update
09 Nov 2016, 09:23So the *****ulant issue gets resolved. The account debited was linked to another contract, which has now expired. I called the contact centre to cancel the expired contract and am told that account has been handed over to their legal department due non payment, and cannot cancel. How convenient.
I have checked my bank statement and there was not single day MTN tried to debit the account, and the payment did not go through, for whatever reason.
I was contemplating taking another contract with MTN, but do not see that happening ever again. This type on incompetence is intolerable
EM
Ernest M's update09 Nov 2016, 09:23
Reviewer Update
So the *****ulant issue gets resolved. The account debited was linked to another contract, which has now expired. I called the contact centre to cancel the expired contract and am told that account has been handed over to their legal department due non payment, and cannot cancel. How convenient.
I have checked my bank statement and there was not single day MTN tried to debit the account, and the payment did not go through, for whatever reason.
I was contemplating taking another contract with MTN, but do not see that happening ever again. This type on incompetence is intolerable
EM
Ernest M's updateReviewer Update
08 May 2018, 10:41Dear MTN
I wrote the above review 2 years ago, yet the matter is not resolved. I have now been told the account has been handed over to a collections agency, yet I still do not know how much I supposedly owe, why it was not debited, and why I owe a contract I have tried to cancel two years ago
EM
Ernest M's update08 May 2018, 10:41
Reviewer Update
Dear MTN
I wrote the above review 2 years ago, yet the matter is not resolved. I have now been told the account has been handed over to a collections agency, yet I still do not know how much I supposedly owe, why it was not debited, and why I owe a contract I have tried to cancel two years ago