MTN - A Disgrace

Terrible terrible service. I've been with MTN for more than 20 years and I receive a call from a telemarketer at least twice a week, trying to get me to upgrade. I finally did and this is what happened: I did an online request on the MTN website for someone to contact me for an upgrade. Mondo contacted me on behalf of MTN and did my contract upgrade through them, with a new iPhone 17. I requested the white colour and told 7 - 10 working days. 2 weeks later, I called to follow up as I had heard nothing, only to be told that stock of the white hadn't arrived and they couldn't say when it would. I then enquired why the sales agent told me 7 - 10 working days. No answer. Just I don't know. I had my say and requested they let me know when stock came in. The next day, I was told stock had arrived. Amazing, I thought. They told me they would send it with the courier. I received the phone and much to my surprise, the phone is a green one. The courier guy told me it happens all the time and he reckons they just hope you'll accept whatever colour they've sent. Well, I will not. I've just called Mondo to let them know they've sent me the wrong colour, only to be told now that they don't get the white phones in very often. Why was I not told this, when the greedy sales lady did my upgrade? Then on top of that, I have been told, I must return the phone to an MTN store, get a reference number and call Mondo back, with said reference number, to cancel the order and start again. What?!?! So I can wait another 3 weeks and again, receive the wrong colour. I think it's obsurd. No customer service whatsoever. I will never use them again. Absolutely outraged

Frustrated, I went to MTN Eastgate to return the green phone and was told that this happens often and they cannot help me and I would need to drive to MTN Head Office in Roodepoort to try sort it out. I live nowhere near Roodepoort and think it's absolutely ridiculous that it is now my problem to sort out something that Mondo/ MTN is at fault for.

Now absolutely frustrated, I spoke to another customer service agent at Mondo, who said I should go to the MTN Service Centre in Morningside and hand the green phone in and get a ref no to cancel. I sat at MTN Morningside for 2.5 hours on Saturday and managed to hand the device in and get a ref no. I have just called Mondo to give them the ref no and been told that cancellation takes +- 30 days and then I can reapply. At this rate, I might get a new phone and upgraded contract by February next year. And it will probably be the wrong device again. They are also charging me for this month, including the device that I do not have or have not used. And upon enquiring at the MTN store if I could upgrade there, I was told they can't offer me any promos. It's all online and the online deals are way cheaper.. Oh yes and they don't have stock in store. I absolutely cannot believe how I've been sent from pillar to post here and between MTN and Mondo, no one can actually help me. I remember you walked in to MTN and got your new contract and device in an hour. The service is appalling. I actually can't believe a business runs like this. I'm the customer and the fact that I have to sort it out and drive around and wait, is ridiculous. MTN, I want this sorted out