1 reviews | Active since Feb 2017
MTN - A business that doesn't want Sales
<p>I have spent almost 2 hours in total trying to speak to someone in Sales - on this number that was given to me by MTN customer care - ********** - so a voice answers - mentions the usual blurb about the conversation being recorded and so forth. I would think that a company wanted sales - that its potential customers would get prompt service .....quite frankly if this is the schocking service just trying to sign up with MTN then it says EVERYTHING about the company. So I am (sadly) a customer of MTN but the question is now will I renew my contract - I don't think so .....</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to sales team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***4
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to sales team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***4