1 reviews | Active since Mar 2016
MTN-A BUNCH OF ****ING ******* RAPING ITS CUTSOMER
I HAVE HAD A CONTRACT WITH MTN FOR ALMOST FOUR YEARS. IT WAS A DATA CONTRACT FOR R350-00 PER MONTH FOR 2Gigs OF DATA PLUS A DEVICE. I SPECIFICALLY ASKED THAT THIS BE CAPPED AND WAS ENSURED THAT THIS WOULD BE THE CASE. FOR FOUR YEARS I HAD ABSOLUTELY NO PROBLEMS WITH THE DEBIT ORDER OF R350-00 GOING OFF MONTHLY, AND THEN R155. WHEN THE CONTRACT EXPIRED, THE PREMIUM WAS DECREASE TO R155pm. IN NOVEMBER 2015 A DEBIT ORDER OF OVER R7000 THEN ANOTHER OF R6500 AND TODAY ANOTHER OF ALMOST R3000. THIS IS AFTER I CANCELLED MY CONTRACT IN DECEMBER 2015. IN SEPTEMBER 2015 MY TABLET FELL AND THE SCREEN WAS SHATTERED. I CONTACTED THE CALL CENTRE, WAS PASSED AROUND FROM PILLAR TO POST AND NO RESOLUTION. EVERYONE SAYING THEY CANNOT HELP ME. ALL THEY DID WAS A DATA USAGEAGE REPORTED AND SENT TO ME. THEIR RESPONSE IS THAT I HAVE USED THE DATA!!!<br> <br> ABSOLUTE NONSENSE. NO ONE IS INTERESTED IN RESOLVING ANY ISSUES. THIS HAS NOW BEEN DRAGGIN ON FOR MONTHS AND STILL THE DEBIT ORDERS GO OFF!!<br> <br> THE SOUTH AFRICAN POPULATION IS AT THE MERCY OF GREEDY RAPACIOUS CORPORATES WHO ONLY SURVIVE TO ENRICH THEMSELVES. USE AND DISCARD<br> <br> A MENTALLY OF TAKING WITH IMPUNITY.<br> <br> #MTNMUSTFALL<br> #PHANSIMTN
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that the billing department validated the data charged to be correct for the invoice dated 2015-10-20 till 2015-12-20.
On the 2015-12-31, the Retentions department received a 20 days' notice request for cancellation and you were last billed for the data contract on 2016-01-20. Please be advised that your account was being debited a month in arrears. The invoice dated 2015-12-20 for R 2742.25 was debited on 2016-02-01 and the last debit for your account was for R 84.98 for the invoice dated 2016-01-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that the billing department validated the data charged to be correct for the invoice dated 2015-10-20 till 2015-12-20.
On the 2015-12-31, the Retentions department received a 20 days' notice request for cancellation and you were last billed for the data contract on 2016-01-20. Please be advised that your account was being debited a month in arrears. The invoice dated 2015-12-20 for R 2742.25 was debited on 2016-02-01 and the last debit for your account was for R 84.98 for the invoice dated 2016-01-20.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
