MTN- A bunch of *******

<p>Im am so dissapointed. I took out a contract 3 years ago. After the 24 month contract expired i agreed to continue with the contract on a month to month basis BUT I requested for teh BIS to be removed as I was no longer using a blackberry. I was being charged around R169 for R100 airtime!!!!! . A few months ago I done a sim swap at MTN at trade route mall. I enquired on the BIS, the lady (Rehana) confirmed that the BIS did not reflect on my profile. When I checked my bank statement this month I notied that Im still being charged for the BIS. I went back to the store and requested for immedaite assistance. The guys checked the system and picked up that the BIS did not reflect on the system but reflected on my statement. I was being charged for something that I did not use and did not want. A billing query was then logged. </p> <p> </p> <p>I received a call today stating that MTN cannot remove the BIS or refund me, nothing can be done until I upgrade. They cannot removed the BIS until then . So basically I am being forced into the upgrade. This is unacceptable, I dont believe that this is inline with the CPA. I want a refund on the payments made for the BIS!!!! If no feedback is received I will cancel my contract and email this complaint to friends and family. I will also post it on all social media, people need to know about how you treat clients and ***** from them!!!!</p> <p> </p> <p>I expect feedback in 48 hours, ypur urgent assistance in this matter will be highly appreciated!!!!</p>