AG
Abduragmaan G

1 reviews | Active since Dec 2015

02 Jan 2016, 21:16

MTN a bunch of *******!!!

*** Congratulations MTN on losing another customer to your INCOMPENTENCY as a SUPPLIER!!! You make it so easy for me to reply and I can do this all the time with the service you provide. Response to my query every time are ESCALATIONS!!! You stupid fools!!! You might be but I'm NOT!!! Luckily I have a lawyer on premises and I can't wait to ESCALATE this to her on the 15th Jan when I'm back at work!!! Canal Walk (which I again had to INCONVENIENCE myself) GAVE me a PRINT OUT of a ********** transaction done on my account from GAUTENG!!! What ********!!! One PHONE contract was **********ly done on my account BUT BOTH my DATA ACCOUNTS was DEDUCTED!!! This is not a glitch in your SYSTEM but STUPID HUMAN ERROR!!! I DO NOT WANT A CREDIT DONE, I WANT MY MONEY WHICH YOU STOLE!!! Reading your customers frustrations on HELLO PETER is just PLAIN PATHETIC CUSTOMER SERVICE!!! Not to mention YOUR STUPID REPLIES!!! STAFF NEED TO BE HELD RESPONSIBLE AND YOUR QUERIES TO BE RESOLVED!!! Don't give me the 2 weeks waiting period as this was brought to your knowledge 3 weeks ago!!! You didn't wait for my monies to be taken!!! Not to mention no FEEDBACK from your ***** department!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Jan 2016, 10:19
Official
Hello naz_music,

Thank you for your post. We sincerely apologise for the delay and any inconvenience caused as a result of this.


Kindly note that the matter has been escalated to the Channel Queries for assistance.

Kind Regards
Nompumelelo
REQ:***