MTN a bunch of *****s!

<p>Complaint regarding packet switched data calls</p> <p>Dear MTN</p> <p>I over 2 weeks ago lodged a query and complaint in respect of my Grandmother's MTN telephone line</p> <p>being suspended with NO notification at all being received from you. During the call we were advised</p> <p>that the line was suspended due to packet switched data calls however no details are on her itemised</p> <p>bill nor has anyone at all come back to us about the complaint. You severely effected the health and</p> <p>safety of a 75 year old ill woman and I demand an explanation as to how MTN does things like this,</p> <p>refuses to deal with complaints and refuses to revert to client queries. IT IS NO WONDER YOU ARE</p> <p>BEING SUED BY NIGERIA AND WE STILL RESERVE OUR RIGHTS TO CLAIM DAMAGES FROM MTN DUE TO</p> <p>YOU ENDANGERING MY GRANDMOTHER! Maybe now I will receive the courtesy of a response or</p> <p>perhaps I will just issue the summons!</p> <p>Stupid reply received 19/10/2016</p> <p>Official business reply</p> <p>Thank you for bringing this to our attention.</p> <p>We are terribly sorry for the inconveniences that you experienced as a result of this. We</p> <p>completely understand the frustration it causes.</p> <p>On our records, its showing that the account is active.</p> <p>Rest assured, it is not our intention to displease you. We do look forward to improving on</p> <p>the service delivery to you.</p> <p>Regards</p> <p>Winnie</p> <p>REQ: ********** </p> <p>Reply posted 19 October - STILL NOT RESPONDED TO!!!!</p> <p>Where did I ask about the contract status being active? I recorded "I over 2 weeks ago</p> <p>lodged a query and complaint in respect of my Grandmother's MTN telephone line being</p> <p>suspended with NO notification at all being received from you. During the call we were</p> <p>advised that the line was suspended due to packet switched data calls however no details</p> <p>are on her itemised bill nor has anyone at all come back to us about the complaint. You</p> <p>severely effected the health and safety of a 75 year old ill woman and I demand an</p> <p>explanation as to how MTN does things like this, refuses to deal with complaints and refuses</p> <p>to revert to client queries. IT IS NO WONDER YOU ARE BEING SUED BY NIGERIA AND WE STILL</p> <p>RESERVE OUR RIGHTS TO CLAIM DAMAGES FROM MTN DUE TO YOU ENDANGERING MY</p> <p>GRANDMOTHER! Maybe now I will receive the courtesy of a response or perhaps I will just</p> <p>issue the summons!"</p> <p>THIS IS EXACTLY MY POINT. YOU HAVE RESPONDED WITHOUT EXPLANATION AND THIS IS</p> <p>COMPLETELY AND UTTERLY RIDICULOUS! CAN YOU PROVIDE US WITH FEEDBACK ON THE</p> <p>TWO OPEN TICKETS AND THIS COMPLAINT!</p>