1 reviews | Active since May 2012
MTN A BUNCH A *****S
I Have absolutely had enough of MTN, I initially took out two contracts with MTN both the the value of R340.00 ea fixed a month on the MTN my choice 100, from day one they have been overbilling me, when this was addressed last year November the total amount of over billing to that point amounted to close to R650.00, after NUMEROUS attempts and even physically going to an MTN store where the items were purchased our money was never refunded they told us it would take til January 2015, when January came they \worked"the overbilling into our account for the remainder of the contract and since them have been debiting us R3.00 less a month SO exciting considering how much money I was over billed this R3 meant NOTHING!!! I decided to leave it because they are already so useless and I was getting NOWHERE Now this month they decide to bill me R887.06 WHICH IS R207.06 OVER THE SIGNED CONTRACT AMOUNT!!! I want my contract cancelled with immediate effect for being in bridge of my CONTRACT!!! I CAN'T DEAL WITH THE CALL CENTRE I GET NOWWHERE I HATE MTN """
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and we see that the usage limit on the number ending with 7411 failed and the line was not barred after the provisioning (data, SMS & minutes).
We have now credited the account with an amount of R209.06 including VAT. Once the credit reflects on the account will we be able to request our Banking Department to refund it to your account as the amount of R887.06 has already been submitted to your bank.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We've perused the account and we see that the usage limit on the number ending with 7411 failed and the line was not barred after the provisioning (data, SMS & minutes).
We have now credited the account with an amount of R209.06 including VAT. Once the credit reflects on the account will we be able to request our Banking Department to refund it to your account as the amount of R887.06 has already been submitted to your bank.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
