JK
Jason K
1 reviews | Active since Nov 2015
13 Nov 2015, 11:43
MTN a big No
I took a contract phone with MTN SP, the contract is due to end 2016 march they don't give me options whether I want to continue or not I found out after calling in that I must request not to continue I feel MTN was not honest with me why would I want to continue paying while the phone is old? I doubt I will trust MTN again
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MTN South Africa's replyOfficial
16 Nov 2015, 11:42Hello Montel,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the contract is only 24 months ,you can also do an upgrade on 20th month they will check if you do qualify. If you do not request to cancel it will continue even if the phone is old and changes may apply after that , for a example the premium amount may also increase, so should you wish to request for a cancellation kindly contact 808 from your contract phone and request for it.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the contract is only 24 months ,you can also do an upgrade on 20th month they will check if you do qualify. If you do not request to cancel it will continue even if the phone is old and changes may apply after that , for a example the premium amount may also increase, so should you wish to request for a cancellation kindly contact 808 from your contract phone and request for it.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply16 Nov 2015, 11:42
Official
Hello Montel,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the contract is only 24 months ,you can also do an upgrade on 20th month they will check if you do qualify. If you do not request to cancel it will continue even if the phone is old and changes may apply after that , for a example the premium amount may also increase, so should you wish to request for a cancellation kindly contact 808 from your contract phone and request for it.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the contract is only 24 months ,you can also do an upgrade on 20th month they will check if you do qualify. If you do not request to cancel it will continue even if the phone is old and changes may apply after that , for a example the premium amount may also increase, so should you wish to request for a cancellation kindly contact 808 from your contract phone and request for it.
Regards
Nompumelelo
REQ:***
Best regards,