CW
Chris W
1 reviews | Active since Jul 2009
04 Aug 2015, 10:46
MTN a big JOKE
***1, ***4, ***8<br> It has been months with no feedback so I contact you guys again this time using your live chat, the consultant advised that he will have to log another request for refund and advised me that my call limits that has been working for 8 years does not work on my package, this matter has been ongoing for almost 4 months no with no feedback from MTN, my sim card suddenly stopped working and now you expect me to pay R130 for a new 1 when a prepaid sim cost R1 this anther case of MTN using loyal contract customers to fund prepaid customers from higher call rates and little to no service, I was promised a response by Friday it is now Tuesday and 3 months later.
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MTN South Africa's replyOfficial
21 Aug 2015, 11:17Hello chrisando,
Thank you for your post.
We apologize for any inconvenience incurred.
Our billing department need the copy of the contract to see if BIS service has been included in the package you have signed with Nashua before they can credit the account for the BIS charges. We have requested the copy of the contract with Nashua. We will give you feedback once we have received the contract.
At the time when the contracts have been moved over from Nashua to MTN systems in November 2014 the Nashua communications group have not added the bill limits service due to the bill limit service not accurate and not working on MTN network and this package is on open line.
We have not received feedback from the billing department as yet, the request has been sent to send the validation, URL report and Itemized billing to your email address by the end of business day. Out of bundle rates is R0.99 from April month. BIS and M2U service has been removed.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We apologize for any inconvenience incurred.
Our billing department need the copy of the contract to see if BIS service has been included in the package you have signed with Nashua before they can credit the account for the BIS charges. We have requested the copy of the contract with Nashua. We will give you feedback once we have received the contract.
At the time when the contracts have been moved over from Nashua to MTN systems in November 2014 the Nashua communications group have not added the bill limits service due to the bill limit service not accurate and not working on MTN network and this package is on open line.
We have not received feedback from the billing department as yet, the request has been sent to send the validation, URL report and Itemized billing to your email address by the end of business day. Out of bundle rates is R0.99 from April month. BIS and M2U service has been removed.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply21 Aug 2015, 11:17
Official
Hello chrisando,
Thank you for your post.
We apologize for any inconvenience incurred.
Our billing department need the copy of the contract to see if BIS service has been included in the package you have signed with Nashua before they can credit the account for the BIS charges. We have requested the copy of the contract with Nashua. We will give you feedback once we have received the contract.
At the time when the contracts have been moved over from Nashua to MTN systems in November 2014 the Nashua communications group have not added the bill limits service due to the bill limit service not accurate and not working on MTN network and this package is on open line.
We have not received feedback from the billing department as yet, the request has been sent to send the validation, URL report and Itemized billing to your email address by the end of business day. Out of bundle rates is R0.99 from April month. BIS and M2U service has been removed.
Kind Regards,
Alice van der Merwe
Thank you for your post.
We apologize for any inconvenience incurred.
Our billing department need the copy of the contract to see if BIS service has been included in the package you have signed with Nashua before they can credit the account for the BIS charges. We have requested the copy of the contract with Nashua. We will give you feedback once we have received the contract.
At the time when the contracts have been moved over from Nashua to MTN systems in November 2014 the Nashua communications group have not added the bill limits service due to the bill limit service not accurate and not working on MTN network and this package is on open line.
We have not received feedback from the billing department as yet, the request has been sent to send the validation, URL report and Itemized billing to your email address by the end of business day. Out of bundle rates is R0.99 from April month. BIS and M2U service has been removed.
Kind Regards,
Alice van der Merwe
Best regards,