Mtn , a bad service provider

I am struggling two days now to get my line reconnected.

MTN claims that they have not received payment while my bank has not returned any payment. I have send them proof of payment. Still they refused to connect me.

I would like to cut ties with MTN and I surely will not encourage any one to go to them.

This is the worst I have ever experienced. I am losing business and they just don't care. I have no choice but to move on to another and I hope a better service provider.

On another occasion I did a sim swap and was told within an hour I will have service. I was not even told to first put of my phone.

Regards