MTN

I wish there were negative stars to rate this business. Two months ago i purchased a wireless router and contract over the phone. Great salesman. Delivery couldn't take place as they couldn't scan my one fingerprint. I called MTN to find out what the way forward was. After spending more than an hour being shunted backward and forward, I told them to rather cancel as I could not deal with such poor customer service every time I would have an issue. I was told there would be a refund for the initial amount I paid upfront. Two months of phone calls, emails to customer service and mtn complaints. All I ever hear is that they are so sorry for the inconvenience, they will escalate. TWO MONTHS. Then the audacity of it all, I get a statement and bill from them today! I phone and start yet another conversation, only to be cut off when I demand an answer now!

I have never in my life dealt with a more useless bunch. I am still waiting for my refund on a product I did not get. I have sent bank statements, bank confirmation letters, proof of payment numerous times as requested. Is this how mtn do business? Absolutely appalling and disgusting.