*** MTN

8 August simswap not done. Today at Gateway mall MTN consultant encouraged me to write on Hello Peter that how ****ed up they are I have been trying to do simswap since July. Been writing on hello Peter MTN doesn't even respond I wrote my 1st review on 28th July. The audacity of MTN consultant to even say if it was a contract it would have been easy so they under value clients yes I am on prepaid but have been a loyal client over 20 year using the same number. So they value people with a 3 or 2 years contract. And they will even have excuses blaming you for your swap failure mina my phone was off the day I lost it yet they keep saying the simswap was disturbed and I said why dont you just call my old number to check that it's off they refused. Friday the guy tried to even attach ID copies and it wasn't successful today he informs me he even tried to do simswap on Friday with his number since and he also was not successful. I bought a SIM card at Checkers since MTN doesn't have simcards another disappointment for ànother and was told I will need to go make an affidavit on top of the trips to gateway on top of the I have purchased for unsuccessful simswap I must add another cost to go to a police station ay **** I'm fed up I just want my number back