1 reviews | Active since Jun 2016

27 Aug 2023, 20:14

MTN ****

I am took Contract with MTN Mall of Africa Mid June bu the end of July service stopped I called call center and I was informed to restart My router and it will be fine I restart router nothing happend I went to Mall of Africa the Guy who assisted me said is fixed now is fine went back home it was still not connecting I called Call center again the following Data I was told Technician team already knocked off on the 4th My Dr order didn't went through I went to Harvest MTN The Lady who assisted me Checked and told me that there is nothing wrong your account is not even suspended I asked what must I do since Dr order didn't go through should I pay My account She told me even if I pay My account My problem will not be solved I must call Coverage Department and gave me numbers I called the following day Coverage Department couldn't help I went back Mall of Africa and explained My frustration they gave me all excuses and they told me that is because Dr order didn't go through I asked if I pay will it sorted they said yes I paid I went back home nothing happened I called Call center I got same story nothing I went to Mall of Africa the told that they are escalating to Area Manger week later nothing happend I went back to Mtn They told me is now fine because I showed the is connecting without internet thev assured me that when I get home it will connect because of area it will not connect when I get home it didn't connect, I called customer center they transfered me to Activation Department they said is active and asked me to restart it they said is fine but still not connecting and they transfered me to Billing to check if account was blocked Billing confirmed that the account has never been blocked something I need helped I am I ****ed by MTN Mafia

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