AB
Anushka B

1 reviews | Active since Feb 2017

14 Sept 2020, 12:45

Mtn

Well on the 11th of September I got a call from a lady attn to say I could upgrade my data on my contract for just R10 more.. At the moment I am receiving 350mb of data and she said I could upgrade to 1gb of data for just R10 more and it would not affect my contract on any way as my contract comes to an end in May next year.. So then after the call 8 tried to make outgoing calls on my phone bt cld nt do anything.. I could use my data and receive calls bt nt make any.. I called on the 13th to query this as I could nt the Friday nor the Saturday due to work and all.i called and the lady on the other end said just to switch the phone off and on and it would work,which I did and still nothing.. Today I called again customer service and spoke to a guy called malusi who said he could nt find anything wrong on his side and that he would escelate the call, but I mean still I have nt in my 2 years of contract skipped one payment and this is the type of *** I get.. What if I was in a emergency and needed to call someone.. This is totally **** service

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