MTN

On 20 October 2020, I called the MTN call centre regarding the remainder of my contract. I was informed that it had expired in September. I requested to make it prepaid as I have no need for a contract phone. With the request to go to prepaid, the consultant explained that there is going to be an amount debited as my request was made close to the end of October, which I understood and agreed to. I received a SMS on 27 October 2020 confirming that I am a prepaid customer. The amount discussed was deducted on 1 November.

On 31 December MTN debited my account again. I reversed the payment as I stopped the debit order with ABSA.

On 4 January 2021, I receive an SMS telling me that I will be reported to a credit bureau should payment not be made. I AM A PREPAID CUSTOMER! After countless calls to the MTN customer care centre, with no assistance whatsoever, I am feeling very disappointed with MTN. I have been with them from 1998 and this is the help/service I get!