AC
Anchen C
1 reviews | Active since Aug 2017
14 Aug 2017, 07:06
Mtn
<p>Why do i have to pay for my contract every month and then MTN gets to take all my data minutes and sms's that i havent used, every second month. This is not right. I pay for my data every month and then you think its right to take it away </p> <p> I am supose to get my data etc today but so far i got my sms bundle and minutes but all my data is gone. </p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Aug 2017, 09:34Dear Anchen,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note you can more information here regarding the validity of our bundles here https://www.mtn.co.za/pages/website_legal.aspx?termsID=354
We have passed on your message to our Marketing for review as we are always looking at more innovative ways to make our customers lives brighter.
We also have service called MTN Data 4Keeps whereby the bundles stay active 365 days. You can view more information here. https://www.mtn.co.za/everyday_services/internet/pages/mtndata4keeps.aspx
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply15 Aug 2017, 09:34
Official
Dear Anchen,
Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note you can more information here regarding the validity of our bundles here https://www.mtn.co.za/pages/website_legal.aspx?termsID=354
We have passed on your message to our Marketing for review as we are always looking at more innovative ways to make our customers lives brighter.
We also have service called MTN Data 4Keeps whereby the bundles stay active 365 days. You can view more information here. https://www.mtn.co.za/everyday_services/internet/pages/mtndata4keeps.aspx
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,