MTN
<p>My Phone Was On Contract And I Fell Back On Paying It On Time Because I Was Out On A Business Trip, They Said To Pay The Full Amount And Then They Would Turn The Phone Back On, I Went To Mtn At Least 3 Times To Enquire About The Issue. I Paid The Amount 3 Weeks Ago And They Did'nt Switch It On. They Said They Gave The Matter To The Legal Department. I Got an Sms To Call Their Legal Department And They Told Me I Should Pay R654 Just For An Activation Sms. </p>
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Replies (3)
MTN South Africa's replyOfficial
24 Jul 2017, 08:44Thank you for your post.
We apologize for any inconvenience incurred.
Thank for your time online and the account information.
We apologize for any inconvenience incurred.
A***:
We have sent the complaint to the legal department to check if the account is paid up.
We have requested from the legl department to activate the account.
We have requested from the legal department to close the account with the collectors company and to remove your name from the ITC list.
Once this is done legal will notify us, we will then give you feedback .
Kind regards
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply24 Jul 2017, 08:44
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Thank for your time online and the account information.
We apologize for any inconvenience incurred.
A***:
We have sent the complaint to the legal department to check if the account is paid up.
We have requested from the legl department to activate the account.
We have requested from the legal department to close the account with the collectors company and to remove your name from the ITC list.
Once this is done legal will notify us, we will then give you feedback .
Kind regards
Alice van der Merwe
MTN
Best regards,
's updateReviewer Update
01 Aug 2017, 18:27It has been another week and the phone is still not activated.
's update01 Aug 2017, 18:27
Reviewer Update
It has been another week and the phone is still not activated.
's updateReviewer Update
01 Aug 2017, 18:30It has been another week and the phone is still not activated.
's update01 Aug 2017, 18:30
Reviewer Update
It has been another week and the phone is still not activated.