MTN
<p>I recently changed my debit order date from the 15th to the 30th as my salary date has changed. and MTN has changed my debit order amount to being double my subscription price. when i asked why, all they keep saying is i have changed my debit order date. </p> <p>What does a change in debit order date has to do with debit order amount?</p>
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MTN South Africa's replyOfficial
28 Jun 2017, 11:35Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Prior to you changing the debit order date, your acc was being debited a month late due to your inv date. Now that you have changed the date, you are no longer being debited a month late. You debit order amount will resume to the nomal R399 from next month.
Kind REgards,
Ishie.
Best regards,
MTN South Africa's reply28 Jun 2017, 11:35
Official
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Prior to you changing the debit order date, your acc was being debited a month late due to your inv date. Now that you have changed the date, you are no longer being debited a month late. You debit order amount will resume to the nomal R399 from next month.
Kind REgards,
Ishie.
Best regards,