HP
Herman P
1 reviews | Active since May 2017
30 May 2017, 16:34
MTN
<p>I bought a new Iphone 6 from MTN, from the start there was a problem on the Iphone, the Iphone was replaced, Then I had a network problem on the Iphone, it could not connect at all, I took the Iphone back, they sent the phone back, it worked for 2 weeks, the the same problem, no connecting to network, I took the phone back, it has been back and forth since last year June 2016, it was sent about 6 times, and now they say, I have to pay, an enormous amount. I have insurance at MTN for this phone and now they expect me to pay them to fix it</p>
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MTN South Africa's replyOfficial
31 May 2017, 23:36Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
MTN South Africa's reply31 May 2017, 23:36
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,