MK
Moipone K
1 reviews | Active since Apr 2017
29 May 2017, 16:31
MTN
<p>I upgraded my contract with MTN in the beginning April and on the 29th of April it just decided to switch of and never wanted to swith on again i took the phone back to the store in balfour park and they booked it for repair i called the couple of times to check how far is my phone and a week later i found out that my fone was not yet taken to repair its now a month later and i have not received my phone if that was i payed my account twice and with out my phone why must i pay for some thing i dont have i want to cancel my account due to bad service and because i am losing important calls</p>
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MTN South Africa's replyOfficial
29 May 2017, 22:22Thank you for your post.
The complaint has been sent to the store Regional managers to assist and to intervene.
Please contact our repair center on *** for online assistance for the ware about of your device and the outcome, they will require the IMEI number or Job card number.
We will pass a goodwill credit for one month subscription fee to the account due to device not as yet received from the repair center. Please make contact with the repair center.
The credit will be for cell ***.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply29 May 2017, 22:22
Official
Thank you for your post.
The complaint has been sent to the store Regional managers to assist and to intervene.
Please contact our repair center on *** for online assistance for the ware about of your device and the outcome, they will require the IMEI number or Job card number.
We will pass a goodwill credit for one month subscription fee to the account due to device not as yet received from the repair center. Please make contact with the repair center.
The credit will be for cell ***.
Kind Regards,
Alice van der Merwe
Best regards,