1 reviews | Active since Sept 2016
<p>My contract has come to term</p> <p>I have tried about 7 times to call the call centre for assistance to cancel it and I get through to the first lot of people then they say they must transfer me to another department and that is where it dies!</p> <p>I have been into the MTN store in Piet Retief and they refuse to help me. Said I have to phone call centre. I have sent an email to MTN and had no response.</p> <p>The consumer rights state that it is against the law to let the contract run on a month to month basis until WE do something about it!!</p> <p>How am I supposed to "do something" about it if I cannot get service.</p> <p>Most pathetic cell company.</p>
Good Day,
Thank you for bringing this matter to our attention.
P lease accept our sincere apologies for any inconvenience caused. Kindly note that without the MTN account number , ID number or the Cellphone number in question we are unable to access the contract to be cancelled as a result we are unable to assist. Please forward us these details by emailing ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
P lease accept our sincere apologies for any inconvenience caused. Kindly note that without the MTN account number , ID number or the Cellphone number in question we are unable to access the contract to be cancelled as a result we are unable to assist. Please forward us these details by emailing ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
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