MTN
<p>I app**** for a my call 50 package with a Sony XA phone. Received the phone almost 3 weeks later due to no stock. Received the phone now I've been waiting over a week for the Sim card to be activated during this time I've had to buy data and use my airtime to call to enquire why it's still not activated. Traveling cost to the mtn store to enquire why the Sim card is still not activated. Sales agent tried his best guessing it's the mtn system. </p> <p>Still till today I have no idea what's going on or when it will be activated. </p> <p>Really disappointed </p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a request has already been logged with the System Support team to investigate and activate the sim card.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that a request has already been logged with the System Support team to investigate and activate the sim card.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good day to you,
Thank you for responding to my matter as I've been in the dark for almost two weeks now. I'm pleased that you've informed me that the complaints management team have attended to my urgency regarding this matter.
I don't want to change service providers, though after two weeks of waiting for activation I might be forced to take out a contract with either Vodacom or Cell C which should take 24hours to activate.
Hopefully it won't come to that.
Thank you
Good day to you,
Thank you for responding to my matter as I've been in the dark for almost two weeks now. I'm pleased that you've informed me that the complaints management team have attended to my urgency regarding this matter.
I don't want to change service providers, though after two weeks of waiting for activation I might be forced to take out a contract with either Vodacom or Cell C which should take 24hours to activate.
Hopefully it won't come to that.
Thank you
Just got a call from your agent all should be activated by tomorrow. Thank you for the sense of urgency.
Just got a call from your agent all should be activated by tomorrow. Thank you for the sense of urgency.