aB
aj B
1 reviews | Active since Mar 2017
27 Mar 2017, 15:58
MTN
<p>I have had a business contract with mtn since 2011. When i wanted to do an upgrade today, they tell me my upgrade was declined. I did 2 upgrades on the same account in december with no problems. Now they decline. Fancy that. Oh and lets not forget that the people you talk to only has limited responses and do not actually answer your questions</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Mar 2017, 09:39Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Corporate Division to assist with a call back for the re-capture of new upgrades.
A call back will be done during the course of today to complete.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply28 Mar 2017, 09:39
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Corporate Division to assist with a call back for the re-capture of new upgrades.
A call back will be done during the course of today to complete.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,