NS
Narisha S
1 reviews | Active since Mar 2017
23 Mar 2017, 12:47
MTN
<p>To whom it may concern,</p> <p> </p> <p>My phone (Samsung S7 edge) has been ****** on Monday, 6 February 2017.</p> <p>I have been trying since then to blacklist/block the phone between the store where I purchased the phone and the call center. I have been unsuccessful to date, Ive phone MTN numerous times and got told they were doing a firmware uograde and are unable to assist, to date the phone is not blocked, USELESS, DISBELIEF, SHOCKED!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p> </p> <p> </p> <p>Phone: Samsung S7 Edge</p> <p>IMEI no.: ********** ********** 7</p> <p>Account no.: A ********** </p> <p> </p> <p>Regards</p> <p>Narisha Singh </p> <p> </p> <p> </p>
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MTN South Africa's replyOfficial
25 Mar 2017, 15:56Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to see the IMEI number and the Account number written on the body of this review as the Hellopeter site automatically hides all numbers and email address on the Review body in order to protect your personal details from possible *****.
Please ensure that such information is written under the 'Review Information' as your Reference , See the below how we see numerical details written on the body of the review.
" Phone: Samsung S7 Edge
IMEI no.: ********** ********** 7
Account no.: A ****** "
Please forward us these details via email to *** so we can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
MTN Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply25 Mar 2017, 15:56
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to see the IMEI number and the Account number written on the body of this review as the Hellopeter site automatically hides all numbers and email address on the Review body in order to protect your personal details from possible *****.
Please ensure that such information is written under the 'Review Information' as your Reference , See the below how we see numerical details written on the body of the review.
" Phone: Samsung S7 Edge
IMEI no.: ********** ********** 7
Account no.: A ****** "
Please forward us these details via email to *** so we can assist.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
MTN Complaints Management Team
Itumeleng
Best regards,