1 reviews | Active since Jul 2015
MTN
<p>i am having such an issue. i recently took up a new contract with mtn in january 2017. i requested that my debits go off on the 20th of every month. my debit did not go off in jan. i then called in on the 17th feb which is before their magtape date of the 18th and requested the debit to be changed to the 20th. to my surprise the debit was set up for the 01st. i then made a fuss and the agent had changed it to the 20th of feb and advised me that the debit would go through in feb. i now called a team leader by the name of clinton pillay who tried to help me but was unable to based on insufficent knowledge of whether there was a payment breather set up on my account.</p> <p>i never requested any payment breather and have enough evidence that i have been callng to pay my account every month. i i refuse to be pushed from pillar to post as i have tried calling mtn on numerous occasion with no proper feedback. today is the 24th of feb and still no debit went off my account. and i still dont have any feedback or response from mtn</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your first debit order will be on the March 2017, this is not a payment breather but it's how our Billing works. We send our debit order requests to the bank 10 working days before the debit order date. With your invoice closing on the 13 February 2017 we did not have enough time to send a debit order for the 20 February 2017 and this is the reason it can only go off on the 20 March 2017.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that your first debit order will be on the March 2017, this is not a payment breather but it's how our Billing works. We send our debit order requests to the bank 10 working days before the debit order date. With your invoice closing on the 13 February 2017 we did not have enough time to send a debit order for the 20 February 2017 and this is the reason it can only go off on the 20 March 2017.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
if this is the case then why are your consultants not clued up on the process. the magtape date runs from the 17th for the new month. not 10 days before. as per clinton pillay one of mtns team leaders. also the call centre consultant ASSURED me that the debit would go through when she changed my debit date. Is this professional conduct as far as product knowledge and processes of the business. i dont find your response satifactory at all. if this is your process why wasnt it mentioned in my application over the recorded line. i urge you to listen to the call. as if somethingis not mentioned to me at inception it becomes null and void.
if this is the case then why are your consultants not clued up on the process. the magtape date runs from the 17th for the new month. not 10 days before. as per clinton pillay one of mtns team leaders. also the call centre consultant ASSURED me that the debit would go through when she changed my debit date. Is this professional conduct as far as product knowledge and processes of the business. i dont find your response satifactory at all. if this is your process why wasnt it mentioned in my application over the recorded line. i urge you to listen to the call. as if somethingis not mentioned to me at inception it becomes null and void.
can somone with some kind of interlect call me from MTN. i have encountered yet another issue. my number is ********** 037.. such a pathetic service provider honestly.
can somone with some kind of interlect call me from MTN. i have encountered yet another issue. my number is ********** 037.. such a pathetic service provider honestly.