1 reviews | Active since Feb 2017
MTN
<p>On the 8th of february I recharged my phone with R45 then I received 100mb of data then i made a call two call after that my balance was R35 then when I tried to make a call I ws told that i cant make a call as i have insuffient aiartim when i called MTN spoke to teh agnet by the name of Thembisile Buthelezi and said she could not see what happened to my airtime i spoke to the team leader by the name of tasheen from JHB which said they will escalate for me then i was given a reference for the call,called back after 48hours as I was told that they will contact me but nothing then I spoke to a Teamleader by the name of Thulani who said the reference number that I was given its not valid he will lEscale it for then after 48hours if I dont get a call I should request speaking to him hid from Durban DEP call in today on the 16/02/2017 again to make a follow up and the service I received was pathetic I spoke to teh TL by the name of Mnwabisa who kept telling me that he cant see any recharge who kept on making silly remarks when i told him that I was also working at the call center and as Team leader he should be able to read my statement he rep**** as said Ngiyakidlaliza hao he said I shld for the date and time when I recharged when I was busy looking for that Information he disconnected my called back spoke to Team leader by the name of Warren who was very rude and impatient the service that I got from this consultans was disgusting and all of them they kept telling me different things</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. According to our records the 100mb loaded on the 08 February 2017 was used on the Internet until the 10 February 2017. We also see a few R15 airtime loaded on the same day. Some of that airtime was used on Calls as well as on buying data.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. According to our records the 100mb loaded on the 08 February 2017 was used on the Internet until the 10 February 2017. We also see a few R15 airtime loaded on the same day. Some of that airtime was used on Calls as well as on buying data.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
