1 reviews | Active since Feb 2017
Mtn
<p>Thus is my 4th contract with mtn and I'm not happy as they are overcharging me I have logged query with them from September 2016 instead of paying r399 I'm paying r445 I've called to do follow up went to the branch but no one is helping me I've done all they asked me to do but when I call back for feed back all agents they hear me and understand but never come with solution when I ask for manager they forever in a meeting. I am tired to the core mtn has once again abused me emotionally and physicall. It customer service is very poor . Hopefully my voice will be heard</p> <p> </p>
Good day Sane,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be advised that we do notice that you have initially logged a query with our billing department however, there was no documentation supp**** so please provide u with a copy of your subscriber agreement/contract so we can assist further with the billing query.
This can sent by email to *** and please also include a brief description of your query so we can assist promptly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Sane,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Please be advised that we do notice that you have initially logged a query with our billing department however, there was no documentation supp**** so please provide u with a copy of your subscriber agreement/contract so we can assist further with the billing query.
This can sent by email to *** and please also include a brief description of your query so we can assist promptly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Hmmm now this will be the 4th time sending the copy af my MTN contract don't play me for a full someone is not doing her/his work I have sent the email of copy of my contract no response. I won't send it again go back check on your records I don't have money to waste. Should I not get any feedback I will report this to the NATIONAL CREDIT ACT (NCA) AND CONSUMER PROTECTION ACT aibo phela this has gone far to long now aibo my patience is being tested ayi guys. I want feedback. I signed for R399 and you have been charging me extra I have sent email to customer service and I cced someone there aswell ay hawu no guys ngenza slima phela manje
Hmmm now this will be the 4th time sending the copy af my MTN contract don't play me for a full someone is not doing her/his work I have sent the email of copy of my contract no response. I won't send it again go back check on your records I don't have money to waste. Should I not get any feedback I will report this to the NATIONAL CREDIT ACT (NCA) AND CONSUMER PROTECTION ACT aibo phela this has gone far to long now aibo my patience is being tested ayi guys. I want feedback. I signed for R399 and you have been charging me extra I have sent email to customer service and I cced someone there aswell ay hawu no guys ngenza slima phela manje