1 reviews | Active since Jan 2017
Mtn
<p>I went to do a simswap at Alberton City MTN,instead of me recieving Good service the consultant was rude, I tried telling him to atleast be polite instead he started arguing with me and he told me straight in my face that he will not help me at all and I LEFT THE STORE WITHOUT GETTING WHAT I HAD BEEN THERE FOR.However I felt degraded and disrespected hence I'm leaving this matter in your hands.</p>
Good day Lebohang,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the store management at Alberton city for their urgent attention. We also do notice that your sim swap was completed on 2017/01/29 14:01:00.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards
Tshepo M
REQ:***
Best regards,
Good day Lebohang,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the store management at Alberton city for their urgent attention. We also do notice that your sim swap was completed on 2017/01/29 14:01:00.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards
Tshepo M
REQ:***
Best regards,