Mtn
<p>Hello Peter </p> <p> </p> <p>Went to Volksrust branch for screen protector which was put in on the 21-01-2017 and after four dats started braking nd was far from Volksrust went in today explained my experience consultant with an attitude told me that the is no way the screen protector can brake that means my phone fell and their can not change it its more than seven days which were never explained to me now i am sitting with screen protector that keep on braking due to poor instalation please assist in regards</p>
So disappointed phone the manager this morning with regard the matter she told me i can not assist you go and buy another screen protector its not their faulty
So disappointed phone the manager this morning with regard the matter she told me i can not assist you go and buy another screen protector its not their faulty
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,