<p>Ive had an MTN cellphone contract for about 8 years now ,about 2 years ago someone from Summer Mobile called me claiming they were calling me from MTN offerd a data deal that came with a laptop I accepted the deal but told the lady that if the laptop specs are not what she says they were I will return it ,got it a few days later wasnt what she said took everything to an MTN Store in Umhlanga next to Coastlands Hotel, was assisted by Thembi everthing was checked and accpted Back but I was billed for the whole duration of the contract went back to get them to cancell and refund me that was not done ,recently at least 7 people called to re-new the data contract I never had explained the story to all of them but till today Im still being billed ,MTN IS A BUCH OF ******* IN MY BOOK AND HAVE BEEN FOR YEARS....</p>
Dear Jerome,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that we have escalated your query to the relevant department handling Summer mobile contracts. I have requested that they contact you urgently with regards to the query that you posted.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Thank you
Kind regards
MTNSA
Best regards,
Dear Jerome,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that we have escalated your query to the relevant department handling Summer mobile contracts. I have requested that they contact you urgently with regards to the query that you posted.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Thank you
Kind regards
MTNSA
Best regards,
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