1 reviews | Active since Jan 2017
<p>I upgraded my contract at the end of November and waited about 2 weeks and no phone . I then contacted MTN and had to wait nearly 45 min to get help once I was helped they put me through to their couire company who then informed me that they had sendt the phone back to MTN . MTN then promised me that I will have my phone before the 15/12/16 I then informed them if they I do not have my phone by then I will cancel my upgrade . We waited and still no phone . I then contacted MTN again who send us once again to the courier company and same story . It is now the 20/01/17 and still no phone.</p> <p>When I told them I want to cancel my contract they told me I only had 7 days in which to cancel but that is not right as I have still not recived my phone as yet . </p> <p> </p> <p>Note: The contract is on my husbands name.</p>
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
We have contacted the RTT delivery group, they have conformed that the device has been returned to the MTN Midrand store as per order number ***.
We have reversed the cancellation date back to 2016-11-30. We have requested from the MTN Direct to contact and assist you with the upgrade request
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
We have contacted the RTT delivery group, they have conformed that the device has been returned to the MTN Midrand store as per order number ***.
We have reversed the cancellation date back to 2016-11-30. We have requested from the MTN Direct to contact and assist you with the upgrade request
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
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