1 reviews | Active since Mar 2016
mtn
<p>I went to mtn at the mall of the south.....I wanted to port my telkom no to mtn. I stood in their shop, Rosa was doing her nails. A customer came in and she offered to help him? I waited untill she was finished and asked if she could port my telkom no to mtn!!! She said yes, after about 7 minutes she said she is sorry she cannot rica me, her system does'nt want to. I went to checkers just next door bought a sim card R2.99 mtn wanted R3.50 Checkers ricaed me in 2 minutes. I went back to mtn next to checkers at the mall of the south, they said sorry they cannot port the sim card I have purchased has been ricaed in 2008 I went back to checkers they gave me another one which they ricaed within minutes, mtn then told me the system doesn't want to work, and I was told to do it from my phone. I went home and tried every option on the sim pack and gave up eventually. I phoned 173 and the guy on the otherside said I must send an sms to the 083 number on the sim pack. I did this on Christmas day but had no response. I tried to send another sms to the same number , but had no joy. 27 Dec I phoned 173 and the person said I can not port my number as this simcard was in use I have to buy another simcard. I went to checkers bought another simcard went to myn and asked to port my number.....the lady with the false eyebrows said sorry our sydtem doesn't want to work. I gave up and decided to stay with telkom</p> <p>I wonder do they (MTN) actually pay these people a salary? But then again I realised that staff only reflect management.......why in the world will I go to an office just to sit and do nothing, then again ,,..I have a job why should I work???? </p>
Goo day Cory,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Should you still wish to port to MTN, please find the steps on http://www.mtnblog.co.za/port-to-mtn/
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Goo day Cory,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Should you still wish to port to MTN, please find the steps on http://www.mtnblog.co.za/port-to-mtn/
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,