MTN
<p>I requested an early cancellation of my contract over 2 months ago and got the early cancellation fee with a reference number ( ********** 7). I paid the cancellation fee and sent proof of payment and still to date, the contract has not been cancelled and I am still being billed.</p> <p>is this really there service we can expect from MTN.</p>
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MTN South Africa's replyOfficial
08 Dec 2016, 18:16Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the payment of R243.89 (including vat) for the early termination fees was allocated to the account on 2016-12-02. We have escalated the cancellation request to the retentions department for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply08 Dec 2016, 18:16
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the payment of R243.89 (including vat) for the early termination fees was allocated to the account on 2016-12-02. We have escalated the cancellation request to the retentions department for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
's updateReviewer Update
18 Dec 2016, 10:06This has still not been cancelled, I have been billed for an additional 2 months and it now seems like I will be billed again.
's update18 Dec 2016, 10:06
Reviewer Update
This has still not been cancelled, I have been billed for an additional 2 months and it now seems like I will be billed again.