MTN
<p>My account was handed over to legal department. On the 22nd of this month I paid a massive sum of money, not yet the full balance. Then on the 1st December I paid the balance to get my account up to date. I have been phoning and phoning customer care for a week straight sending proofs of payments to many people at my cost, been given 6 different contact numbers and they all either don't work or give you to a different department. I have sent emails directly to legal department with no response. I want the legal status off of my account and no one can help me. 808 call center has sent countless emails to legal department assuring me they will contact me and they never do. Unbelievably bad after sales service. I've had enough.</p>
Good afternoon Juan-Jacques
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflect that you have been removed from a legal status.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good afternoon Juan-Jacques
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
After investigating your account our systems reflect that you have been removed from a legal status.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
