MTN
<p>Since mid-October I struggle to get any feedback from MTN on the reason for my high account.</p> <p>For the first time ever there is a new item listed on my account – “Packet Switched Data Calls” – what does this mean? My average usage is R402 and all of a sudden this month my invoice is R3 765.04. According to the local MTN store it is for windows updates, but updates is something I do since computers came onto the market and it never affected my account. I am quite fed-up with big national companies, who do as they please, and with their attitute of "if you dont like it... " MTN, when I can expect a response on all my emails sent?</p> <p> </p>
Good day Renay Vd Berg,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that our system shows that you have not been charged for additional Packet Switch Data Calls on the number ***. Please be advised that you are charged for your monthly subscription of R 929.00 plus Itemised billing R 21.50, totalling R 950.50 per month. Our records also show that you have the Subscriber Usage Limit service (SUL) activated at R0.00 in order for your account to not exceed the monthly provisioning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Good day Renay Vd Berg,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that our system shows that you have not been charged for additional Packet Switch Data Calls on the number ***. Please be advised that you are charged for your monthly subscription of R 929.00 plus Itemised billing R 21.50, totalling R 950.50 per month. Our records also show that you have the Subscriber Usage Limit service (SUL) activated at R0.00 in order for your account to not exceed the monthly provisioning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,