TM
TRUDDY M

1 reviews | Active since Nov 2016

29 Nov 2016, 11:34

MTN

<p>bought R100 octoberdat which disappeard hardly a minte , called mtn and i was advised to cann after 2hours which i was taken from pillar to post, again in onver twice and all agent claim they can see the problem, somehow they agent cut calls whern you speak to them, one agent told my my icloud is always on not even one have i loged on i cloud, finally laid a complain more than a month, gues what still no feedbak, imagine having a contract with a mtn for 24 months and you cant be helped when you need help. you even afraid to load airtime.honest i wouldnmt advise people to use it , you will never get ansers only speculation. disapointed in their service</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Dec 2016, 10:49
Official

Good Day ,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that according to our records your airtime was used on the Internet. Please check your internet automatic updates and background data running, for assistance on how to check for these please contact our Data Support Team on 1555.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,
Itumeleng
REQ:***

Best regards,