SG
Shervanie G
1 reviews | Active since Jan 2011
21 Nov 2016, 13:21
MTN
<p>I had 3 contracts with MTN , 2 of which I had bad experices so I paid off my contracts and converted to pre paid. when I did my migration I had R1000 +- credit and the person at MTN asked me do I want to be refunded or do I want to allocate this money to my 3rd contract which I obliged to do. On friday I checked my balance and it didnt reflect correctly so I called MTN to find out that my account has been handed over for the R1000. I am at my wits end with MTN how can this happen. So today I tried to call the LEGAL department and NO ONE CAN ANSWER !!!!! i want answers</p>
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MTN South Africa's replyOfficial
22 Nov 2016, 16:21Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply22 Nov 2016, 16:21
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,